Your Privacy Is Our Priority

1. Introduction

bs89 is a trusted online entertainment platform that provides a safe and enjoyable gaming environment for players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting your personal information.

This privacy policy ("Policy") describes what information we collect while you use the bs89 platform, how that information is used, with whom and under what circumstances it may be shared, and what steps we take to protect your information.

By using the bs89 website or services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform. You may contact our support team for any questions regarding this policy.

2. Information Collection

We collect various types of information when you register on and use the bs89 platform. The different categories of information collected are described below:

2.1 Information Provided Directly

When you register with bs89 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register);
• Email address and contact details;
• Username and password;
• Payment-related information (bKash, Nagad, Rocket account numbers);
• Documents required for identity verification (KYC).

2.2 Automatically Collected Information

When you visit or use our platform, the following information may be collected automatically:

• IP address and device information;
• Browser type, version, and operating system;
• Time spent on the platform and pages visited;
• Login and logout times and dates;
• Gaming activity and transaction history.

2.3 Information Received from Third Parties

For identity verification and financial fraud prevention, we may receive limited information from trusted verification service providers. Only the minimum necessary information is collected in such cases.

3. Use of Information

bs89 uses collected information only for specific, lawful, and transparent purposes. We use your information for the following reasons:

• Account Management: To create, verify, and maintain your account;
• Service Delivery: To smoothly operate gaming, deposit, and withdrawal services;
• Security: To prevent fraud, money laundering, and unauthorized access;
• Customer Support: To respond to your questions, complaints, and requests;
• Legal Compliance: To comply with applicable laws and regulations;
• Platform Improvement: To improve the quality of our services and user experience;
• Responsible Gaming: To identify unusual gaming behavior and provide support to the player concerned.

We never sell your information to any third party for marketing or commercial purposes.

4. Information Storage and Security

bs89 applies industry-standard technical and organizational measures to protect your personal information. Our security measures include:

4.1 Technical Safeguards

• 256-bit SSL/TLS encryption for all data transmissions;
• Strong hashing algorithms for password storage;
• Database encryption for sensitive information;
• Regular security audits and vulnerability testing.

4.2 Data Retention Period

Your information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, information necessary for legal obligations, dispute resolution, or enforcement of our agreements may be retained for the period required by law.

4.3 Limited Access

Access to your personal information is restricted to only those employees and contractors who need it for their work. All employees are bound by confidentiality agreements.

5. Sharing Information with Third Parties

bs89 never sells or rents your personal information. However, we may share information in specific circumstances:

5.1 Service Provider Partners

Limited necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical services. These partners are required to comply with strict confidentiality agreements.

5.2 Disclosure for Legal Reasons

We may disclose information in the following cases:

• In compliance with a court order or legal process;
• In response to a lawful request from a government or regulatory authority;
• To comply with anti-money laundering (AML) regulations;
• To prevent fraud or criminal activity.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such circumstances.

6. Cookie Policy

The bs89 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website remember your preferences and session information.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website's core functionality — maintaining login sessions, security tokens, and so on;
• Functional Cookies: To save your language preferences and customization settings;
• Analytics Cookies: To analyze platform usage statistics and improve services.

6.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some important features of the website.

7. Privacy of Minors

The bs89 platform is intended only for those aged 21 or above. We do not knowingly collect any personal information from anyone under the age of 21.

We collect date of birth at registration for age verification and conduct regular identity verification processes. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor has created an account on our platform, please contact us.

8. Your Rights

As a bs89 user, you have the following rights over your own information:

• Right of Access: The right to request information about what data we hold about you;
• Right of Rectification: The right to request correction of inaccurate or incomplete information;
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it);
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases;
• Right to Data Portability: The right to request your information in a structured format.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

9. Policy Changes

bs89 may update this privacy policy from time to time. This policy may change to reflect changes to our services, new legal obligations, or improved security practices.

For any significant changes, we will notify you in advance by email or through a clear notice on the platform. Continued use of the platform after changes have been made will constitute acceptance of the new policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision. Reviewing this policy regularly will help protect your information.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We generally aim to respond to your inquiry within 24 hours. To learn more about responsible gaming, visit our Responsible Gaming page.